Subaward FAQ
Frequently Asked Questions
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- How do I ensure my subaward invoice payment processes from the correct line?
- Can I use an ijournal to correct a subaward payment?
- I uploaded an invoice for payment, but the payment is on hold, what do I do?
Q1: How do I ensure my subaward invoice payment processes from the correct line?
A1: Include the purchase order line number for payment at the top of the invoice you upload for payment. If the payment needs to be split between two lines, note the line number and amount for each line.
Q2: Can I use an ijournal to correct a subaward payment?
A2: No. If a subaward invoice payment processed from the incorrect line, contact Accounts Payable by help ticket to "unapply" the payment from the incorrect line and reapply to the correct line. If you need to add a new PTA line to a PO for the corrected payment, please contact the OSR Subaward Team for additional guidance. Please make these corrections timely to maintain accurate balances on the purchase order.
Q3: I uploaded an invoice for payment, but the payment is on hold, what do I do?
A3: An invoice payment may be on hold for several reasons. First, check to make sure the PO is currently in “Approved” status. Invoices will not process if the PO is not in “Approved” status. Confirm that pending invoices are paid prior to submitting a requisition for a subaward amendment. An open requisition will reset the PO to an unapproved status. If the PO is in “Approved” status, check in with Accounts Payable to provide information needed to clear an AP hold.
Need further assistance? Have questions and/or feedback? Please contact the OSR Subaward Team.